Credit Card Transaction Error Codes
This page documents the possible error codes when processing a credit card transaction. Each error code has a description for diagnosis and problem resolution.
If an unexpected error occurs, it will be returned with code 9999. In these cases, it is recommended to contact technical support.
Error Codes
| Code | Description |
|---|---|
| 9001 | Contact your card center - Do not try again. Fraud/security. |
| 9002 | Check card data. Invalid CVV. |
| 9003 | Contact your card center - Do not try again. Issuer policy. |
| 9004 | Not authorized. Insufficient balance. |
| 9005 | Contact your card center - Do not try again. Account closed. |
| 9006 | Invalid request. |
| 9007 | Not authorized. Contact the issuer. |
| 9008 | Invalid amount. |
| 9009 | Contact your card center. No payment guarantee. |
| 9010 | Transaction not allowed - Do not try again. Lost card. |
| 9011 | Card expired. |
| 9012 | Contact your card center. Fraud suspicion. |
| 9013 | Transaction not allowed for the card - Do not try again. |
| 9014 | Transaction denied. |
| 9015 | Contact your card center - Do not try again. Card lifecycle. |
| 9016 | Check card data. Security violation. |
| 9017 | Check card data. Invalid card. |
| 9019 | Check card data. Card expired. |
| 9020 | Amount below minimum configured for the channel. (R$ 5.00) |
| 9025 | Not authorized. Restricted card. |
| 9027 | Transaction not allowed - Do not try again. Invalid establishment. |
| 9028 | Unable to retrieve plan for the purchase type sent. |
| 9029 | Amount above maximum configured for the channel. |
| 9030 | Transaction not allowed - Do not try again. Blocked card. |
| 9031 | The card is expired. |
| 9033 | Invalid card data - Do not try again. Invalid issuer. |
| 9034 | Transaction not allowed - Do not try again. Retained card. |
| 9035 | Transaction not allowed for the card - Do not try again. Transaction not allowed for the terminal. |
| 9036 | Amount exceeded. Contact your card center. Limit exceeded. |
| 9037 | Security violation. |
| 9038 | Internal error processing transaction. |
For any additional questions, consult our support team.